Returns And Refund Policy

At La Vida we are committed to providing you with products that help improve your quality of life. We believe in the effectiveness of our products and we recommend that you use them for a minimum of 21 days before considering a return.

Everyone is different, so we recommend giving the products a chance for at least 21 days. If you are still dissatisfied and wish to return the items, you can do so after 21 days and within the 90 day period covered by our money back guarantee.

Returns, Refunds and Exchanges Policy and FAQs:

WHERE CAN WE REACH YOU?

Our customer service is always ready to help you and will respond within 24 hours. Reach them at:


To expedite the process via email, make sure you clearly include your order number, your issue/issue, your email address (and first and last name) when you made the purchase. We will contact you within 24 hours.

Also be aware that some companies pose as La Vida. If you have ordered some items and we cannot find the order number in our system, it was most likely ordered from a company pretending to be La Vida.

AM I ELIGIBLE TO RETURN THE PRODUCTS?

We are confident that our products work and we encourage you to try them for at least 21 days to experience all the benefits of La Vida. If you are still not satisfied and would like to return the items, you can do so after 21 days, within the 90 day period covered by our money back guarantee. Follow the instructions below:

  • Contact us at info@lavida-usa.com
  • Please include your order number and email address
  • Follow the instructions and send the product to the warehouse return address we provide
  • Once your return is received, we will issue a refund within 1 business day (refunds may take longer on weekends)

ORDER CANCELLATION

Customers can cancel their order 24 hours after placing it before the order ships for a full refund with no questions asked. To cancel within the time period, please email  info@lavida-usa.com .


All cancellation requests must be submitted via email to the following address:  info@lavida-usa.com


WHICH ITEMS ARE NOT REFUNDABLE?

  • Shipping costs (if applicable)
  • Priority Shipping

I RECEIVED A DAMAGED ITEM. WHAT SHALL I DO?

If the purchased product is damaged, please contact us by email within 7 days of the delivery date. Please provide a brief description and video/photo of the damaged product. We will issue a replacement immediately. To speed up the process, make sure you follow this format when emailing our Customer Service team:

Subject line: Damaged or defective product

  • Order number:
  • First and last name:
  • Description and photo or preferably a video of the defective product
  • Contact email address:

MY PRODUCT WAS LOST IN TRANSIT.

We are fully responsible for any packages lost in transit due to customs/delivery courier error. To speed up the process, make sure you use this format when emailing our customer service team:


Subject line: Lost in transit order

  • Order number:
  • First and last name:
  • Contact email address:

Our customer service will immediately initiate a replacement for you.

HOW DO I SHIPPING THE ITEMS BACK?

Please refer to the email received after placing the return request for instructions on how to ship the returned products.

*Note: Customers are responsible for shipping their returns, we do not provide return labels. Do not return the product without prior consultation with our team.

Our returns warehouses are currently located in Hong Kong and China.

WHAT ARE MY REFUND OPTIONS?

The following refund options are supported:

  • Refund to original payment method
  • Refund on store credit (if applicable)

HOW FAST WILL I GET MY REFUND?

Once you return the product and it has been inspected by our team, we will send an email approving or denying your refund request. Items must be in good condition and include all manuals and other accessories.

We will refund the full product price minus the value of any discount and shipping costs.

 

LATE OR MISSING REFUNDS

If you haven't received a refund yet, follow these steps to resolve the issue:

1. Double-check your account to make sure the refund hasn't been posted yet.
2. Contact your credit card company as it may take some time for the refund to be officially posted.
3. Contact your bank as there is usually a processing period before the refund is posted.

If you have completed these steps and still have not received your refund, please feel free to contact us at info@lavida-usa.com

 

WE RESERVE THE RIGHT TO CHANGE THIS RETURN POLICY AT ANY TIME.

Thank you for choosing La Vida. We appreciate your business and look forward to helping you improve your quality of life.

Have questions?

Please feel free to email us at  info@lavida-usa.com . We are here to help :-)