Shipping Information

Have your package delivered step by step!

Package processing:

Once an order is placed, it generally takes 2-4 business days to process. Since we offer free and priority shipping options, delivery time may vary depending on the country you are ordering from. For most countries, packages should arrive within 7 business days (excluding Sundays and legal holidays).

Shipping times

Place Shipping times
United States 7 - 12 working days
Canada, New Zealand & Australia 7 - 10 working days
Rest of World 7 - 12 working days


WHERE CAN I FIND THE TRACKING NUMBER OF MY PACKAGE?

An email notification with a tracking number will be sent to you when your items ship. Plus, you'll receive email updates when your package moves to another region.

We're happy to help if you didn't receive one or if your order tracking number isn't working.

HOW CAN I TRACK THE STATUS OF MY ORDER?

After we ship your order, you will receive an email update with your tracking number.

You can track your order on this website here with the tracking number.

TROUBLE SEEING YOUR TRACKING UPDATES?

As much as we would like to be able to provide the most accurate tracking updates to every customer, all tracking information is provided by our courier partner and our team only has access to the same information as you. That said, it is quite difficult for us to provide an estimated arrival time. We will do our best to accommodate everyone's shipping situation and ensure satisfaction.

If your order is taking an extremely long time to reach you, please contact us at info@lavida-usa.com and our team will work on the best solution for you based on your latest tracking information.

We appreciate your patience and understanding as we resolve this together.